98%
Message Open Rate
90 sec
Avg. Read Time
2-Way
SMS & MMS
24/7
Live Support
How businesses use Lion Switch SMS
From appointment reminders to mass marketing campaigns — one platform handles every SMS use case your business needs.
Reduce no-shows with automated SMS reminders
Automatically send appointment confirmations and reminders to customers. Allow them to confirm, reschedule, or cancel via text — reducing no-shows and freeing up your staff from phone tag.
- Automated confirmation texts sent immediately at booking
- 24-hour and 1-hour reminder messages
- Two-way replies: customers confirm or cancel by text
- Syncs with your existing calendar or scheduling system
Up and running in 3 steps
No new hardware. No complicated setup. Your team is texting customers within a day.
Text-Enable Your Number
We text-enable your existing business number — the same one customers already call. No new number, no confusion.
Invite Your Team
Add team members to your shared inbox. Set permissions, assign conversations, and start managing texts together.
Start Texting Customers
Send individual replies, run a campaign, or set up auto-replies. Your customers get a fast, familiar SMS experience.
Complete Business SMS Feature Set
Every tool your team needs to text professionally — built into your existing Lion Switch platform.
Two-Way SMS & MMS
Send and receive text and picture messages from your existing business number. Customers text you the same way they text friends — no new apps needed.
Shared Team Inbox
Multiple team members manage one business number. See who's handling which conversation, leave internal notes, and ensure no message slips through the cracks.
Mass Texting & Campaigns
Send bulk SMS campaigns to segmented contact lists. Schedule messages in advance, personalize with merge fields, and track delivery and reply rates.
Auto-Reply & Keywords
Set up automatic responses to incoming keywords (e.g., "HOURS", "LOCATION", "STOP"). Instantly answer common questions around the clock — no staff required.
Message Archiving
All messages stored and searchable for compliance, training, and audit purposes. Export conversation logs in multiple formats.
API & Integrations
Connect SMS to your CRM, scheduling software, or custom app via REST API. Trigger messages from any business system automatically.
Opt-In / Opt-Out Management
Built-in TCPA-compliant opt-in and opt-out handling. Automatic STOP/HELP keyword processing keeps you compliant without manual work.
Delivery & Analytics
Real-time delivery receipts, open tracking for links, reply rates, and campaign performance dashboards. Know exactly how your messages are performing.
SMS vs. Email — it's not even close
| Metric | SMS | |
|---|---|---|
| Open Rate | 98% | 20% |
| Avg. Read Time | 90 seconds | 48+ hours |
| Response Rate | 45% | 6% |
| Opt-Out Rate | 2-5% | 0.5%* |
| Delivery Success | ~99% | 85-90% |
*Email opt-outs are lower but spam folders effectively block 10-15% of messages from ever being seen.
Common Questions
Can I text-enable my existing business phone number?
Yes — in most cases we can text-enable your current business landline or VoIP number. That means customers can call AND text the same number they already know. No new number needed.
Is business SMS TCPA compliant?
Lion Switch Business SMS includes built-in TCPA compliance tools: automatic opt-out processing (STOP keyword), opt-in management, and message archiving. We also provide guidance on best practices to keep your campaigns compliant.
What is the difference between SMS and MMS?
SMS is standard text messaging (up to 160 characters per segment). MMS allows you to send images, GIFs, videos, and longer messages. Lion Switch supports both from the same business number.
Can multiple employees manage the same SMS inbox?
Absolutely. Our shared team inbox lets any number of team members read and respond to the same business number. You can see who's handling each conversation, assign threads, and leave private internal notes.
How does SMS integrate with our existing phone system?
Business SMS is built directly into the Lion Switch platform — the same system that handles your voice calls. Manage calls and texts from the same dashboard, same app, same number. No third-party SMS tool to juggle.
Start texting your customers today
Text-enable your existing business number and have your team managing customer conversations in days — not weeks. No new hardware, no new number, no disruption.