Feature Catalog

Cloud PBX / Hosted VoIP

Enterprise-grade cloud phone system hosted and managed entirely in the cloud — no on-site hardware required.

SIP Trunking

Connect your existing on-premise PBX to the PSTN via high-capacity SIP trunks.

Number Porting

Keep your existing business numbers. Our team handles the entire porting process from start to finish.

E911 Management

Ensure accurate emergency services routing for every device and location across your organization.

UC Client — ConnectUC

All-in-one unified communications client available on web, desktop (Windows & Mac), and mobile (iOS & Android).

Mobile & Desktop Softphone

Full-featured softphone for Windows, Mac, iOS, and Android — take your office phone anywhere.

Microsoft Teams Connector

Make and receive external business calls directly within Microsoft Teams — no second app required.

Business SMS & MMS

Send and receive text and multimedia messages from your existing business phone number.

Virtual Fax

Send and receive faxes digitally from any device — no physical fax machine needed.

Video Conferencing & Collaboration

HD video meetings with screen sharing, recording, and collaboration tools built right into your UC platform.

Call Center (Basic)

Essential inbound call center capabilities including queues, ring groups, and basic reporting.

Contact Center (Advanced)

Full-featured omnichannel contact center with advanced routing, scripting, and analytics — available as an add-on.

Call Transcription

Every call is automatically transcribed in real time with high accuracy using AI speech recognition.

Call Summarization

AI generates concise call summaries with key points and action items within seconds of call completion.

Sentiment Analysis

Real-time AI monitors caller sentiment and flags calls needing supervisor attention.

Voicemail Transcription

Voicemails are automatically transcribed and delivered to email so you can read messages at a glance.

250+ CRM Integrations

Connect Lion Switch with over 250 CRM and business applications for seamless workflow automation.

Voice API

Programmatically control calls, send messages, and build custom voice applications using the Lion Switch Voice API.

QoS Monitor

Real-time Quality of Service monitoring to proactively identify and resolve network issues affecting call quality.