200+
Built-In Reports
50+
CRM Integrations
5–500+
Agent Scale
24/7
Live Support
Built for every contact center scenario
From inbound support queues to outbound sales campaigns — one platform handles every use case your team needs.
Handle every inbound call with intelligence
Route customers to the right agent the first time using skills-based routing, priority queuing, and intelligent IVR. Reduce hold times, improve first-call resolution, and give every caller a consistent, professional experience.
- Skills-based routing matches callers to best-fit agents
- Visual IVR builder — no coding, drag-and-drop design
- Estimated wait time announcements reduce abandonment
- Overflow routing to backup queues or voicemail when needed
Up and running in days, not months
Lion Switch handles your full implementation. No IT project required — just a dedicated specialist who gets you live fast.
Discovery Call
We learn your call flows, team size, CRM, and goals. No generic demos — we design your setup from day one.
IVR & Queue Design
Our team builds your call flows, menus, and queue logic. You review and approve before anything goes live.
Agent Onboarding
We train your agents and supervisors — in person (NYC metro) or remote. Everyone is ready before go-live day.
Go Live & Support
We stay on the line for your first day live. Post-launch check-ins at 7, 30, and 90 days included.
Complete Contact Center Platform
All the tools your agents and supervisors need — built in, not bolted on.
Smart Call Routing
Route callers to the best available agent based on skills, language, wait time, and customer priority. Reduces handle time and improves first-call resolution.
Visual IVR Builder
Design sophisticated call flows visually — no coding required. Drag-and-drop menus, prompts, time-based routing, and callback options all in one builder.
Real-Time Dashboards
Live wallboards showing queue depths, agent status, average handle times, and service levels. Supervisors see everything they need to manage performance.
CRM Screen Pop
When a call comes in, the caller's CRM record automatically pops on screen. Agents greet customers by name and see full history before saying hello.
Queue Management
Virtual queues, position announcements, estimated wait times, and intelligent overflow handling. Never lose a caller to long hold times again.
Historical Reporting
200+ pre-built reports and a custom report builder. Agent performance, queue metrics, abandonment rates, and more — scheduled or on-demand.
Call Monitoring & Whisper
Supervisors silently monitor live calls, whisper coaching to agents, or barge in when needed. Real-time training without the customer ever knowing.
Callback & Scheduling
Let callers request a callback instead of waiting on hold. Scheduled callbacks reduce abandonment and dramatically improve customer satisfaction scores.
AI Sentiment Analysis
Real-time sentiment scoring alerts supervisors when a call is going sideways — so you can intervene before a customer churns.
Call Recording
On-demand or automatic recording for every call. Secure cloud storage, playback, and export for compliance, training, and dispute resolution.
Compliance & Security
HIPAA-ready, SOC 2 compliant infrastructure. Role-based access controls, encrypted recordings, and audit trails for every action.
Open API
Fully documented REST API to connect your contact center to any business system. Webhooks, event streaming, and SDKs available.
Connects with the tools you already use
Native integrations with the most popular CRM and helpdesk platforms. Screen pop, click-to-dial, and automatic call logging — all without manual entry.
Salesforce
HubSpot
Zendesk
Microsoft Teams
ServiceNow
REST API
Enterprise contact center tech.
Small business attention.
Most contact center vendors hand you a manual and a support ticket queue. Lion Switch assigns you a dedicated implementation specialist who builds your call flows, trains your team, and stays available after go-live. That's the difference.
Common Questions
What size contact center is Lion Switch built for?
We serve contact centers from 5 to 500+ agents. Our platform scales easily — add agents in minutes, remove them just as fast. Whether you're a small support team or a large enterprise call center, the platform adapts to you.
Can I integrate with our existing CRM?
Yes. We offer native integrations with Salesforce, HubSpot, Zendesk, and ServiceNow. We also provide a fully documented REST API for custom CRM integrations. Screen pop, click-to-dial, and automatic call logging are all supported.
How does the Visual IVR Builder work?
Our drag-and-drop IVR builder lets you design multi-level call menus, time-based routing, voicemail destinations, and callback options visually — no coding or IT support required. Changes go live instantly.
Does the platform support omnichannel (not just phone)?
Our Contact Center solution is primarily voice-focused with robust IVR and queue management. For full omnichannel (email, chat, social), ask our team about our extended contact center options during your demo.
How does billing work for contact center agents?
Contact center seats are licensed per concurrent agent. You only pay for the agents who are actively logged in and handling calls — not named licenses for every employee. Flexible month-to-month options available.
Is call recording included?
Yes — on-demand and automatic call recording is included. All recordings are stored securely in the cloud with role-based playback access, encryption, and export options for compliance and training.
Ready to elevate your contact center?
Let us show you a live demo of the dashboards, IVR builder, and CRM integration. See exactly how Lion Switch Contact Center fits your team — no pressure, no commitment required.