200+
Report Templates
95%+
Transcription Accuracy
Real-Time
Live Wallboards
24/7
AI + Live Support
What AI does for your team
From automatic call summaries to predictive routing — these tools run quietly in the background so your team can focus on customers.
Every call summarized automatically — no manual note-taking
After every call ends, AI generates a concise summary with key discussion points, action items, and recommended next steps. Logged instantly so nothing falls through the cracks — no CRM entry required.
- Auto-generated summary delivered within seconds of call end
- Key topics, action items, and follow-up tasks extracted
- Syncs to your CRM automatically via integration
- Searchable archive of all call summaries across your team
AI that runs itself — from day one
No data science degree required. No months-long setup. Here is how it works.
Calls & Messages Come In
Your team handles calls and texts exactly as they do today. Nothing changes about how agents work.
AI Analyzes in Real Time
Every conversation is processed live — transcribed, scored for sentiment, and summarized automatically.
Insights Surface Instantly
Summaries, alerts, and coaching flags appear in your dashboard seconds after each call ends.
Your Team Acts Smarter
Managers coach faster, agents follow up accurately, and routing continuously improves from outcomes.
Complete AI & Analytics Suite
Every AI tool included in your Lion Switch plan — no per-feature add-on pricing.
200+ Custom Reports
Build any report you need from scratch or start from 200+ pre-built templates. Export to CSV, PDF, or push to a live dashboard on your wall.
Live Wallboards
Real-time metrics on big-screen displays for your floor: calls in queue, agent availability, SLA status, and more — updated every second.
AI Call Summaries
Every call auto-summarized with topics, action items, and next steps. Searchable across your whole team with no manual input needed.
Sentiment Analysis
Real-time and historical sentiment scoring across every interaction. Surface at-risk customers, identify coaching moments, and track trends.
Predictive Routing
AI routes each caller to the best-matched available agent based on skills, history, and live queue data — improving first-call resolution.
Voicemail Transcription
Every voicemail transcribed to text and delivered to email or your app. Searchable, shareable, and integrated with your CRM.
Conversation Intelligence
Surface patterns across hundreds of calls — common objections, frequently asked questions, competitor mentions, and compliance keywords.
Real-Time Alerts
Set thresholds on any metric and get instant alerts when they're breached — queue length, wait time, sentiment score, or SLA violations.
Common Questions
See AI analytics in action
Get a personalized demo and see how Lion Switch AI surfaces insights from your calls, automates documentation, and helps your team perform at a higher level — starting day one.